Please read carefully:
This Privacy Policy applies to all Win Zir members and to anyone who visits winzir.my. It forms part of the overall member agreement alongside the Terms and Conditions. Using Win Zir services means you accept the practices described here.
1. Scope of This Privacy Policy
This Privacy Policy applies to all personal information that Win Zir collects, uses, stores, and shares in connection with the operation of winzir.my, including all gaming, betting, account management, and support functions available on the platform. It covers information collected directly from members, information generated through account activity, and information received from third-party service providers involved in platform operations.
Win Zir operates with members based primarily in the Philippines. This Privacy Policy reflects applicable Philippine data-protection principles, including those outlined under the Data Privacy Act and its implementing rules. Members located in other jurisdictions should be aware that their local laws may also apply to how Win Zir handles their personal information.
This Privacy Policy does not extend to third-party websites, payment portals, or services that may be linked indirectly through the account process. Win Zir encourages members to review the privacy policies of any third-party service they use in connection with their Win Zir account, including their selected payment providers.
2. Personal Data Win Zir Collects
Win Zir collects personal information in several ways: directly from you during registration and account use, automatically through your interaction with the platform, and from third parties involved in providing or verifying platform services.
| Category |
Examples |
How Collected |
| Identity data |
Full name, date of birth, government-issued ID details |
Registration form, verification process |
| Contact data |
Email address, mobile number, mailing address |
Registration form, account updates |
| Financial data |
Payment method details, transaction amounts in PHP, deposit and withdrawal history |
Payment process, account records |
| Account activity data |
Bet history, game sessions, bonus usage, login timestamps |
Automatically generated during platform use |
| Technical data |
IP address, device type, browser, operating system |
Automatically collected via cookies and server logs |
| Communication data |
Support chat records, email correspondence |
Direct contact with Win Zir support |
Win Zir does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If you share such information voluntarily in a support communication, Win Zir will handle it with appropriate care and will not use it for profiling.
3. How Win Zir Uses Your Personal Data
Win Zir uses the personal data collected from members for specific, legitimate purposes. The main purposes are as follows:
- Account creation and management: To set up, verify, and maintain your Win Zir account, including identity checks required under applicable licensing rules.
- Processing transactions: To handle deposits and withdrawals in PHP, confirm payment method ownership, and maintain accurate financial records for your account.
- Delivering platform services: To give you access to Win Zir games, betting markets, and account features, and to ensure these function correctly on your device.
- Responsible gaming oversight: To monitor account behaviour for signs of problem gaming and, where appropriate, to apply protective limits or reach out with support information.
- Fraud prevention and security: To detect and prevent unauthorised account access, abuse of bonus offers, money-laundering, and other forms of prohibited conduct.
- Legal and regulatory compliance: To meet obligations under applicable laws, including identity verification, transaction reporting, and record-keeping requirements.
- Member communications: To send account-related notifications, transaction confirmations, policy updates, and — where consent applies — relevant promotional information.
- Platform improvement: To analyse aggregated, anonymised usage patterns that help Win Zir identify and fix technical issues or improve the member experience.
4. Legal Basis for Processing
Win Zir relies on different legal bases to process personal data, depending on the purpose involved. The main legal bases are:
- Contract performance: Processing is necessary to provide the Win Zir services you have agreed to use through the Terms and Conditions, including account management, betting, and payment handling.
- Legal obligation: Some processing is required to comply with regulatory requirements applicable to licensed gaming operators, including anti-money-laundering checks, age verification, and record-keeping obligations.
- Legitimate interests: Win Zir may process data where it has a legitimate business interest — such as fraud detection, platform security, and service improvement — provided that these interests are not overridden by member rights.
- Consent: Where Win Zir sends direct marketing communications or uses non-essential cookies, consent is obtained separately and can be withdrawn at any time without affecting your account.
5. Sharing Your Personal Data
Win Zir does not sell your personal information to any third party. However, Win Zir may share member data with the following categories of recipients, for the purposes described:
- Licensed payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet partners, BDO, BPI, UnionBank, Visa, and Mastercard — to facilitate deposits and withdrawals in PHP. Each provider processes data under its own privacy policy and relevant financial regulations.
- Identity and age verification services: Third-party providers used to confirm that a registered member meets the minimum age requirement and that the information provided is accurate.
- Fraud prevention and AML service providers: Specialist companies that help Win Zir detect suspicious activity, prevent account abuse, and comply with anti-money-laundering obligations.
- Regulatory and law-enforcement authorities: Government agencies, licensing bodies, or courts where disclosure is required by law, court order, or binding regulatory instruction.
- Technical service providers: Cloud hosting, platform maintenance, and support-system providers who process data on behalf of Win Zir under strict data-processing agreements.
Important: Win Zir requires all third-party recipients of member data to maintain appropriate data-protection standards. Data is shared only to the extent necessary for the specific purpose involved.
6. International Data Transfers
Some of Win Zir's technology infrastructure and third-party service providers may be located outside the Philippines. Where personal data is transferred to another country, Win Zir ensures that appropriate safeguards are in place, such as data-processing agreements that require the receiving party to protect the data to a standard comparable to Philippine requirements.
By using Win Zir and accepting this Privacy Policy, you acknowledge that your personal data may be processed in countries other than the Philippines as part of normal platform operations. Win Zir does not transfer data internationally for any purpose unrelated to service delivery, compliance, or fraud prevention.
7. Data Retention
Win Zir retains personal data for as long as your account is active, and for as long as required to fulfil the purposes described in this Privacy Policy or to comply with applicable legal obligations. Key retention guidelines are:
| Data Type | Typical Retention Period | Reason |
|---|
| Account identity data |
Duration of account plus 5 years after closure |
AML and regulatory compliance |
| Financial transaction records |
At least 5 years from the date of transaction |
Financial regulation and audit requirements |
| Bet and game history |
Duration of account plus 2 years |
Dispute resolution and responsible gaming monitoring |
| Support communications |
3 years from last contact |
Quality assurance and dispute reference |
| Technical and device logs |
Up to 12 months |
Security monitoring and fraud detection |
Once the applicable retention period ends and no legal obligation requires continued storage, Win Zir deletes or anonymises the data concerned. You may request earlier deletion in specific circumstances, as described in the Your Rights section below.
8. Cookies and Tracking Technologies
Win Zir uses cookies and similar tracking technologies to make the platform function correctly and to understand how members interact with the site. Cookies are small text files stored on your device when you visit Win Zir. They do not contain personal information by themselves, but they may be linked to your account data once you are logged in.
- Strictly necessary cookies: Required for the platform to operate. These include session management, login authentication, and security tokens. They cannot be disabled without breaking core functionality.
- Functional cookies: Remember preferences such as language selection and layout settings to improve your experience across sessions.
- Analytics cookies: Help Win Zir understand how pages are used, which sections are most visited, and where technical errors occur. This data is aggregated and does not identify individual members.
- Preference cookies: Store member-specific settings such as odds format or display options selected during a session.
You may manage non-essential cookies through your browser settings. Disabling certain cookies may affect how Win Zir functions, but will not prevent access to your account. Win Zir does not use cookies for third-party advertising targeting.
9. Your Rights as a Win Zir Member
Under applicable data-protection law, Win Zir members have specific rights regarding the personal information held about them. These rights are outlined below:
Right of AccessRequest a copy of the personal data Win Zir holds about you.
Right to CorrectionAsk Win Zir to update inaccurate or incomplete information in your account.
Right to DeletionRequest deletion of your data where it is no longer needed and no legal obligation requires its retention.
Right to Restrict ProcessingAsk Win Zir to limit how your data is used in certain circumstances, such as during an accuracy dispute.
Right to Data PortabilityReceive your data in a structured, machine-readable format where technically feasible and legally applicable.
Right to ObjectObject to processing based on legitimate interests where your individual circumstances warrant it.
Right to Withdraw ConsentWhere processing is based on consent, withdraw it at any time without affecting your account's core functions.
To exercise any of these rights, contact Win Zir support at support@winzir.my with your account details and a clear description of your request. Win Zir aims to respond within 30 days. Some requests may take longer where a legal review is needed, or may be declined where a legal retention obligation applies — in which case Win Zir will explain the reason.
Verification Before Processing Rights Requests
To protect your data, Win Zir will ask you to verify your identity before actioning any data-rights request. This is a security step, not an obstacle — it ensures that no one else can access or delete your information by impersonating you.
10. Account Security and Your Responsibilities
Win Zir applies technical and organisational measures to protect account data, including encryption, access controls, and monitoring for unusual activity. However, no online platform can guarantee absolute security, and members also play an important role in keeping their account safe.
- Use a strong, unique password for your Win Zir account and do not reuse it on other sites.
- Never share your Win Zir login credentials with another person, including friends, family members, or anyone claiming to be a Win Zir representative.
- Log out of your account when using a shared or public device.
- If you suspect unauthorised access, change your password immediately and contact Win Zir support.
- Win Zir will never ask for your password, one-time code, or full card details through email, SMS, or chat.
Win Zir cannot be held responsible for data breaches that result from a member's failure to maintain reasonable security practices on their own device or network.
11. Minors and Ineligible Persons
Win Zir is strictly for adults who meet the minimum legal gaming age requirement in their jurisdiction. Win Zir does not knowingly collect personal data from minors. If Win Zir discovers that an account belongs to a person under the legal age, the account will be closed, activity will be reviewed, and the personal data concerned will be handled in accordance with applicable law.
Parents or guardians who believe that a minor has registered on Win Zir should contact support immediately with relevant information so the account can be identified and addressed without unnecessary delay.
12. Changes to This Privacy Policy
Win Zir reviews and updates this Privacy Policy periodically. Changes may reflect updates to applicable law, new platform features, or improvements in privacy practice. When significant changes are made, Win Zir will provide notice by updating the effective date at the top of this page and, where appropriate, by sending a notification to your registered email address or displaying a notice in your account.
Continued use of Win Zir after the effective date of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with a material change, you may close your account before the change takes effect.
13. How to Contact Win Zir About Privacy
If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact Win Zir using the details below. All enquiries related to personal data are handled with care and responded to in a reasonable timeframe.
Privacy and data enquiries:
Email: support@winzir.my
Please include your full name and the email address associated with your Win Zir account when submitting a data-related request, so the team can locate your records and verify your identity securely.
For responsible gaming concerns, including self-exclusion or deposit-limit requests, please visit the Responsible Gaming page for dedicated guidance and tools. For general account questions, the FAQ page covers the most common enquiries.
